Profile
I am a product leadership executive with 13+ years building connected mobility, subscription commerce, loyalty, and monetization platforms for global automotive OEMs — Stellantis, Hyundai/Kia, and Bosch — including two years driving platform monetization from Stellantis' Silicon Valley hub in San Francisco.
I scaled subscription platforms 3x from 360K to 1M+ paid subscribers across 21M+ vehicles, 14 brands, and 50+ countries; launched Feature-on-Demand monetization for software-defined vehicle experiences; and improved payment success to 94–96% through a multi-PSP retry strategy. I led the New Onboarding Journey, cutting customer setup from 31 actions and 34 screens to 14 actions and 11 screens.
My leadership is rooted in customer obsession and data-informed decisions, aligning engineering, design, legal, commercial, and cybersecurity teams behind a shared vision. I own €19M+ P&L, directly manage 4 Product Managers, and lead cross-functional orgs of 50+. Recognized as BW 40 Under 40 (2025).
My approach
Customer Obsession
Great products emerge when you deeply understand user pain points and iterate rapidly based on real-world feedback. Empathy is the first feature I ship.
Data-Informed Decisions
I combine quantitative signals, qualitative research, and business context to prioritize and validate product bets.
0→1 & Scale
From first concept to global rollout, I design platforms that can grow across brands, regions, and millions of users.
AI & Innovation
I partner with AI and data teams to prototype new experiences — from vehicle solutions with Google to ChatGPT-driven engagement.
Experience
A decade of product leadership across automotive, mobility, public sector, and enterprise technology.
Senior Product Manager (PM5) — Mobile App, Web & Channels
Stellantis Technology Center India Pvt Ltd., New Delhi, India
- Grew paid subscribers 3x (360K → 1M+) across a 21M+ customer base in 50+ countries
- Launched Feature-on-Demand monetization — Wagoneer Horsepower-as-a-Service and Heated Steering Wheel FoD
- Led the New Onboarding Journey: 31 actions/34 screens/7 steps down to 14 actions/11 screens/4 steps, with QR-code vehicle association
- Own multi-brand loyalty strategy — DS Only You live on My DS App in 32 European countries with B2B2C partner integration (Free2Move)
- Authored the B2B Fleet Service Portal PRD, secured CXO/GPC budget approval, and shipped a working prototype built with Replit AI
- Raised payment success to 94–96% via an AI-driven multi-PSP retry architecture (Stripe, Cybersource)
- Increased US arbitration consent from 64% to 85%, saving $10M+ in warranty cost; shipped FTC Click-to-Cancel and EU Data Act flows
- Manage 4 Product Managers and a cross-functional org of 50+; own €19M+ P&L and influenced 2026 roadmap and budget with CXO leadership
- Promoted to Senior Product Manager (PM5) in 2025 via the Technical Career Ladder
Principal Platform Product Manager — Commercialization Platform
Stellantis / FCA US LLC
- Owned the Subscription & Customer Engagement Platform (SCEP) serving 5M+ users, scaling to 13.36M contracts and 1.6M active billing accounts
- Held churn to 4.91% against a 9% e-commerce benchmark
- Delivered $4.6M incremental revenue and 80K new subscribers via a redesigned credit-card-capture onboarding flow
- Cut call-center costs 30% by automating 3,000+ monthly cancellations across US, Canada & Brazil, including CCPA/CRPA compliance
- Prioritized 35+ product themes per PI across a 50+ person org; introduced AI-driven engagement (ChatGPT) as an early GenAI feature
- Ran a continuous promo testing program generating incremental revenue per campaign
Senior Manager — Business & Product Management (IAP), Omni-channel Management
Stellantis / FCAIT Automotive India Pvt. Ltd.
- Launched GSDP connectivity + Zuora/Harman Ignite subscription platform for Jeep Grand Cherokee, Alfa Romeo Tonale & Maserati Grecale across Japan, South Korea, Australia and India
- Onboarded 15K customers and 45K subscription contracts from zero
- Built the localization and release-management pipeline for the global mobile app and web portal; managed and upskilled product analysts
- Recognized at the SWX Global townhall for the connectivity platform launch
Product Manager
Hyundai AutoEver, Hyundai KIA Motor Group
- Launched 55+ connected car features on Hyundai Blue Link (Venue, All-New i20, Creta) and Kia Connect (Seltos, Sonet), driving 30% adoption growth
- Owned a ₹6B connected-services P&L, negotiating SLAs and cutting vendor costs 10% across Vodafone, AWS, Karix and Hyundai MNSoft
- Lifted subscription renewals 20% and engagement 25% via the Mileage Champion loyalty program and personalized recommendations
- Contributed to Kia Seltos winning Indian Car of the Year (ICOTY); Employee of the Year (2021)
Central Service
CBIC — Central GST & Central Excise, Government of India
- Managed indirect tax operations for ~6K B2B SMEs with ₹500M+ revenue portfolio
- Drove YoY tax collection growth under Howrah CGST Commissionerate
- Reduced taxpayer resolution time through digitized GST processes
- Increased taxpayer compliance using data analytics and DGARM reports
- Contributed to Project Saksham & Project ADVAIT for digital tax transformation
Specialist
Bosch Global Software Technologies Private Limited
- Launched IoT-based Telematics and Mobility Product iTraMS — market research, feature definition, variants, pricing, customer segments
- Handled product marketing and PR events at AutoExpo 2016
Project Engineer
Wipro Technologies
- Developed Network Analyser software solution for the Telecom domain
Education
MBA / PGDM in Sales, Marketing and Business Development
Institute of Management Technology (IMT) Ghaziabad, India | CGPA 7.85 | 2013–2015
B.Tech in Electronics and Communications Engineering
Cochin University of Science & Technology, India | 78.4% | 2007–2011